Return Policy

Returns

Shop confidently,

All online purchases may be returned to the GLOsquad store location or by mail, within 14 days of the purchase date, for a full refund. Your item must be unused, undamaged and in its original packaging and/or with the original tags attached. Please note as well that all returns are subject to validation and approval by GLOsquad and that GLOsquad reserves the right to limit or refuse a return, in its sole discretion.

All shipping and duty charges are non-refundable. You will be responsible for paying for your own shipping and duty costs for any items returned by mail.

TO RETURN TO STORE:

Bring your original invoice or order confirmation email along with the item(s) you would like to return to the GLOsquad.
All items must be in their original packaging, if possible.
Be sure to bring the credit card you used to make your online purchase.

TO RETURN BY MAIL:

Contact us via at info@glosquad.com, please reference your order confirmation number with your request to return your item(s), before returning the item(s). We will issue a return authorization number. The return authorization number must be written on the outside of the package.
You can take your package to the nearest Post office or Mailbox (to find a location, please visit www.usps.com). Alternatively, you may call USPS customer service to schedule a pick up at your home. Please keep your USPS receipt for tracking purposes.

Mail to:

GLOsquad 95 East Putnam Ave, Greenwich, CT 06830

Please ensure that all items are packed and sealed securely using the original packaging, if possible; and that your original invoice or order confirmation email is included. All items must have their original tags attached or be in their original packaging, if possible.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

IF THE REFUND POLICY IS NOT FOLLOWED:

If you return an item that is damaged, without authorization, without original tags attached and/or in its original packaging, or if the item is not returned in a timely manner following the issuance of your return authorization number, your return will not be processed.

 

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